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The protection of your personal rights during the processing of personal data is of the utmost concern to companies in MAN Group (hereinafter referred to as "MAN"). We process personal data in compliance with the provisions of the EU General Data Protection Regulation (GDPR) and in accordance with the legal regulations of the country in which the controller of the data processing is located.
Furthermore, MAN companies have undertaken to provide comprehensive and uniform protection of personal data through the implementation of a binding Group policy. Within MAN, this ensures a level of protection worldwide, which is comparable to that in Germany and the European Union.
Moreover, our employees are obliged to maintain confidentiality with regard to the handling of personal data.
The controller as defined by data protection law is the MAN company that processes your data as part of an existing or incipient contractual relationship.
In the event of questions relating to data protection, please contact the data protection officer/data protection coordinator at the MAN company with which you have or are initiating a contractual relationship.
The data protection officers at MAN Diesel & Turbo is:
Dr. Karl-Heinz Müller
Head of Group Data Protection (GG)
+49 (0) 89. 36098-123
processes your personal data in order to execute and manage an existing or
incipient contractual relationship with you. In this context, your personal
data is processed for various purposes as part of a range of processing
As a rule,
your personal data is collected directly from you as part of an existing or
incipient contract relationship.
You must provide to the
controller the personal data required to execute the contractual relationship.
If you do not provide this data, MAN cannot fulfil the relevant legal
obligations and enter the contractual relationship.
overview of the intended purpose of our processing activities is provided
Market analysis and identification of new customers
For example market analysis, trade fair appearances, websites, customer events, prize games, and other promotional campaigns.
For example sending magazines, newsletters and product brochures, and making apps available.
The product configurator, and the creation of product- and plant-specific service offerings, financing offerings, and rental offerings.
Filling in order forms, payment processes, payment options, delivery conditions, and compliance with statutory obligations, such as invoicing, bookkeeping and auditing, internal cost accounting, controlling (e.g. reimbursements, chargebacks, and offsetting), reporting (e.g. for data quality, management and planning purposes), reporting and planning of sales KPIs, and performing the claims management/dining process.
Optimization of production processes and vehicle quality
data (e.g. plausibility checking and determining KPIs for the reduction of
consumption and wear), recording service and maintenance data as well as error
codes for error diagnosis and the prevention of errors, evaluating plant data
regarding compliance with guarantee obligations, product liability, analyzing
plant data in order to improve quality in functions, and for
product and service optimisation.
Installation and product handover.
Recording and analyzing customer feedback (determining customer satisfaction)
Customer satisfaction surveys, and customer complaints management.
After Sales marketing
Product and service training, and the making available of applications and EDP programs and apps.
Planning and processing workshop orders
Facilitating repair services (agreeing appointments online).
Compliance with legal obligations
The processed data can be classified into the following data categories:
The aforementioned processing activities are justified by the following legal bases:
In certain cases, your personal data may also be disclosed to other bodies:
disclosure of your personal data is necessary in order to execute or initiate
the contractual relationship, such as in the event of financing for the object
of the contract or in the event of shared order processing with
project-specific partners (e.g. body manufacturers).
We will also disclose your personal data to
service providers commissioned by us in the framework of order processing (e.g.
organising trade fair events, running customer satisfaction surveys, sending e-mail
newsletters, and hosting and operating CRM systems).
Your core data and contact details are
disclosed in a centralised database for the purpose of ensuring a uniform and
current data stock and for credit checking (other companies in Volkswagen Group
are also able to access this database).
If you have consented, we may also disclose
your core data and contact details as well as the offer and order data to
affected contract workshops, dealers and free importers for the purpose of
customer service, such as creating vehicle-specific service offerings or
regional on-site support; we may also disclose such data and details to
corresponding companies in Volkswagen Group in order to create rental or
If we are required to comply with
country-specific legal requirements regarding the disclosure of your personal data,
e.g. for transfer to financial authorities, courts, and auditors.
In order to ensure a high level of data
privacy, data privacy contracts have been concluded with all companies in MAN and Volkswagen Group that receive data.
If we transfer personal data to affiliated companies or
service providers outside the European Economic Area (EEA), the data transfer
will only take place if the EU Commission has confirmed there is an adequate
level of data privacy in the third country, or other adequate and sufficient
data protection guarantees are in place (e.g. EU Standard Contractual Clauses
or certification in accordance with the EU/US Privacy Shield).
We erase your personal data as soon as it is no longer required for the purposes stated above.
Your personal data is stored for as long as
we are required to do so by law, or for as long as statutory limitation periods
apply. This regular arises due to legal obligations to provide proof and
preserve records, governed by legislation including the Bürgerliches Gesetzbuch
(BGB – German Civil Code), Handelsgesetzbuch (HGB – German Commercial Code),
and the Abgabenordnung (AO – German Tax Code)..
Beyond this, data is only saved if there are further statutory or contractual storage obligations to do so, such as in the context of product liability.
the right to be informed about the data that relates to you, and the right to
rectify your data. Provided that there are no statutory regulations to the
contrary, you also have the right to erase your data and to object to the
processing of your data, and the right to restrict the processing of your data.
Furthermore, you have the right to data portability.
collect and process your personal data on the basis of your consent, you also
have the right to revoke the consent you granted with effect for the future.
The legality of the data processing carried out with your consent until you
revoke it, remains unaffected by your withdrawal of consent.
If necessary, we need to verify your identity before we can process your requests.
If, in spite of our efforts to maintain accurate and up-to-date data, incorrect information has been saved, we will correct such information upon corresponding request.
In the event of complaints, there is the possibility to contact a data protection supervisory authority.
We do not perform automated individual decision-makings within the meaning of Art. 22 (1) & (4) of the GDPR.
MAN uses technical and organisational security measures to protect your data against accidental or premeditated manipulation, loss and destruction, and access by unauthorised persons.
Our security measures, such as data encryption, are regularly improved in accordance with technological development.